![]() ![]() I foresee the problem here will be that some of the ones they lose are paying customers and most of the ones they gain will be free-tier. Again, I get it, and it's not unique to Dashlane (nor was it meant to be antagonistic to its current customers) but at some level someone in the org feels like they'll get bigger market share with the new look and feature set, so they're willing to accept that they'll lose some current customers over it. ![]() It's a marketing decision to change the look, and that turns into a dev shortage to bring everything into the new style, so concessions have to be made. Talk to anyone you know who works in the technical side of any large-ish or bigger software companies, and they'll probably have similar stories of how a UI refresh broke some core functions, but was rushed out the door because they wanted the new branding/logo/colors rolled out ASAP. "To be fair" the desktop app only started looking dated after the decision was made (assumedly by the aforementioned marketing/management minds) to give everything a "fresh new look" about a year ago.
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